FAQ

What types of products do you offer?

PawsClubShop specializes in high-quality pet accessories, Including personalized pet photo frames, pet phone cases and pet pendants. Our products are designed to enhance both the comfort and style of your pets.

Are your products eco-friendly?

Yes, we are committed to sustainability. Our curated selection includes eco-friendly products that not only pamper your pets but also contribute to protecting the planet.

What is your return policy?

We have a 90-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. You will also need the receipt or proof of purchase.

How long does shipping take?

For orders within the USA, shipping typically takes 10 business days. International shipping may take 2-3 weeks. Please note that certain items, such as necklaces, keychains, and bracelets, may have longer shipping times.

What are the shipping costs?

Shipping costs are different

Standard Shipping：To US/CA: 10-14 Business Day，To EU:10-14 Business Day，To Other Countries: 15 -30 Business Day

Fast Shipping：5-10 Business Days

. However, you can receive free shipping on any orders over $49.99 USD.

How can I contact you for further questions?

You can reach us via email at pawsclubshops@gmail.com for any inquiries or concerns regarding our products or policies.

What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

Can I exchange an item?

The fastest way to ensure you get the item you want is to return the original item and, once the return is accepted, make a separate purchase for the new item.

Do you accept returns on sale items?

Unfortunately, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please contact us for clarification.